This Privacy Policy describes how Air by AIVA (“Air by AIVA”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit or use our website located at https://airbyaiva.com/ (the “Site”) and related services. This Privacy Policy is aligned with and incorporates the same core principles, standards, and practices as the privacy policies of our parent company and affiliated brands, including AIVA and AIVA Agency.
Who we are
Air by AIVA is operated by Marketers LLC, a marketing and technology company providing AI-powered marketing solutions, virtual assistant services, and related products and services to businesses and individual users.
Marketers LLC
1317 Edgewater Dr, Ste 788
Orlando, FL 32804
United States
Phone: (888) 242-4096
Email: hello@airbyaiva.com
This Privacy Policy applies to information collected through the Site, any related landing pages, forms, applications, and communications you have with us in connection with Air by AIVA.
Information we collect
We may collect the following categories of personal information when you interact with the Site or our services:
- Contact information such as name, email address, phone number, company name, and job title.
- Account and profile information if you create an account, including login credentials and preferences.
- Business and marketing information you provide about your company, services, goals, or campaigns.
- Payment and billing information (processed through third-party payment processors) if you purchase products or services.
- Usage data including IP address, browser type, device identifiers, pages visited, time and date of visits, referring/exit pages, and clickstream data collected through cookies and similar technologies.
- Communication data such as messages, support requests, survey responses, and other information you choose to submit.
You may choose not to provide certain information, but this may limit your ability to use some features of the Site or our services.
How we use your information
We use personal information for the following purposes:
- To operate, maintain, and improve the Site, our products, and services.
- To respond to your inquiries, provide customer support, and communicate with you about your account or our relationship.
- To process orders, subscriptions, payments, and deliver the products and services you request.
- To personalize your experience, including tailoring content, offers, and recommendations.
- To send you marketing communications, newsletters, and promotional materials consistent with applicable law and your communication preferences.
- To analyze usage, monitor performance, and develop new features and offerings.
- To protect the security and integrity of our systems, prevent fraud, and enforce our terms and policies.
- To comply with legal obligations and respond to lawful requests and legal processes.
We may aggregate or de-identify personal information so that it no longer identifies you and use such information for any lawful purpose.
Cookies and tracking technologies
We use cookies, web beacons, pixels, and similar tracking technologies to collect usage data, remember your preferences, analyze traffic, and support our marketing and advertising efforts.
Cookies may be:
- Session cookies, which expire when you close your browser.
- Persistent cookies, which remain on your device for a longer period or until you delete them.
You can configure your browser to reject cookies or to notify you when a cookie is set. If you disable cookies, some features of the Site may not function properly.
We may also use analytics services (such as Google Analytics) and advertising partners that collect information about your interactions with the Site over time and across different websites and applications. These third parties may use cookies and similar technologies to provide their services.
Legal bases for processing (EEA/UK visitors)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information under the following legal bases, as applicable:
- Your consent, where you have given it (for example, for certain marketing activities or non-essential cookies).
- Performance of a contract, to provide the services you have requested.
- Compliance with legal obligations.
- Our legitimate interests, such as improving our services, marketing to business customers, and securing our systems, where such interests are not overridden by your rights and freedoms.
You may withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing based on consent before its withdrawal.
How we share your information
We may share your personal information with the following categories of recipients as necessary for the purposes described in this Policy:
- Parent company and affiliates, including AIVA and AIVA Agency, for shared operations, support, and unified service delivery.
- Service providers and vendors who perform services on our behalf, such as hosting, payment processing, analytics, customer support, email delivery, advertising, and marketing.
- Professional advisors, such as lawyers, auditors, and consultants, where necessary for business, legal, or compliance reasons.
- Business partners, resellers, and referral or affiliate partners, where relevant to joint offerings or referral programs.
- Successors in interest in connection with a merger, acquisition, restructuring, sale of assets, or similar corporate transaction involving Marketers LLC or its affiliates.
- Government authorities or third parties when required by law, legal process, or to protect rights, safety, or property.
We do not sell your personal information in the traditional sense of the term. If applicable law defines certain sharing for targeted advertising or analytics as a “sale” or “sharing,” we will comply with relevant opt-out requirements.
International data transfers
Given the global nature of online services, your information may be transferred to, stored, and processed in countries other than the country where you reside, including the United States and the Philippines.
Where required by law, we implement appropriate safeguards for international transfers, such as standard contractual clauses or equivalent mechanisms, to help ensure an adequate level of protection for your personal information.
Data retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal, tax, or accounting requirements, to resolve disputes, and to enforce our agreements.
When personal information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law and our data retention practices.
Data security
We use reasonable and appropriate technical, organizational, and administrative safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. You use the Site and our services at your own risk, and you are responsible for maintaining the confidentiality of any account credentials.
Your rights and choices
Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:
- Access: Request confirmation as to whether we process your personal information and obtain a copy.
- Rectification: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Portability: Request a copy of your personal information in a structured, commonly used, machine-readable format, where technically feasible.
- Consent withdrawal: Withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request, and certain requests may be limited by applicable law.
You may also opt out of marketing communications by following the unsubscribe instructions included in those communications or by contacting us. Even if you opt out, we may still send you non-promotional messages related to your account or our ongoing business relationship.
Additional disclosures for U.S. state laws (including California)
If you are a resident of certain U.S. states, such as California, Colorado, Virginia, or others with comprehensive privacy laws, you may have additional rights regarding your personal information, including:
- The right to know the categories of personal information collected, the sources, business or commercial purposes for collection, and categories of third parties with whom information is shared.
- The right to request access to specific pieces of personal information, subject to verification.
- The right to request deletion of personal information, subject to exceptions.
- The right to correct inaccurate personal information.
- The right to opt out of certain “sales” or “sharing” of personal information or targeted advertising, to the extent such concepts apply.
- The right not to receive discriminatory treatment for exercising your privacy rights.
To exercise these rights, please contact us at hello@airbyaiva.com or call (888) 242-4096 and include “Privacy Request” in your communication. We will respond in accordance with applicable law.
Third-party links and services
The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Air by AIVA or Marketers LLC.
This Privacy Policy does not apply to third-party sites or services, and we are not responsible for their content, privacy practices, or security. You should review the privacy policies of any third-party services you access.
Children’s privacy
The Site and our services are not directed to children under the age of 13 (or other age defined by applicable law), and we do not knowingly collect personal information from children.
If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information. If you believe a child has provided personal information to us, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
When we make material changes, we will post the updated Policy on the Site and update the “Last updated” date below. Your continued use of the Site or our services after any changes become effective constitutes your acceptance of the revised Privacy Policy.
Last updated: 12/17/2025
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:
Air by AIVA
Marketers LLC
1317 Edgewater Dr, Ste 788
Orlando, FL 32804
United States
Phone: (888) 242-4096
Email: hello@airbyaiva.com
You may also contact our parent and affiliated brands through their published contact details for privacy-related matters related to shared services and operations.